State Farm® Insurance Agent Jason Caples
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ife Gail Young
April 16, 2025
5
out of
5
rating by Ife Gail Young
"I had a very good experience working with Kevin Shugrue. He was very patient with me as I looked for records and information he needed to process my auto policy. Finally, I found my papers. Yay! He explained everything to me so I would know for sure what I was getting with the policy. His kindness was very obvious. Thanks Kevin."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Barb Snyder
April 8, 2025
5
out of
5
rating by Barb Snyder
"Landon Gosner was a top-notch associate who answered all of my questions in a timely manner and saved me money over my existing insurance policies."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Benjamin Coughenour
March 13, 2025
5
out of
5
rating by Benjamin Coughenour
"Great customer service and competitive rates!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Ralph Hannum
March 6, 2025
5
out of
5
rating by Ralph Hannum
"Jason was very helpful with my insurance needs"
Joel Dunkle
February 14, 2025
5
out of
5
rating by Joel Dunkle
"Landon was great to work with! I highly recommend him and his team!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Brynn McCullough
February 11, 2025
5
out of
5
rating by Brynn McCullough
"I have been working with Mandy since I moved to Ohio permanently in 2020. She is always kind and extremely helpful. From updating my renter’s insurance through several moves to adding on my instruments and fine jewelry to my rider, I can always count on her to assist me!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Brian Boggs
February 4, 2025
5
out of
5
rating by Brian Boggs
"Very friendly saved me 800.00dollars from all state."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
June Dorsey
January 13, 2025
5
out of
5
rating by June Dorsey
"Landon was so helpful in guiding us in making a change for our homeowners and auto insurance. He is knowledgeable about the products offered and the process for purchasing them. He was very respectful of our complicated calendar and was in touch in a timely and helpful manner. Attentive, courteous and competent. Highly recommend!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Lelethea Green
January 6, 2025
5
out of
5
rating by Lelethea Green
"Was wanting a quote. Landon had a quote for me within minutes. Very knowledgeable of the insurance answered all my questions and I signed my documents"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Celeste Easley
January 4, 2025
5
out of
5
rating by Celeste Easley
"My experience with Jason was exceptional. He got right back to me with a car and rental quote right away, gave me everything that I requested and saved me money. He was great. Thank you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Chadd Maxfield
December 17, 2024
5
out of
5
rating by Chadd Maxfield
"Excellent Customer Service ! Saved almost 100 Dollars a month switching to State Farm."
Kommareddy Vineel akash reddy
December 9, 2024
5
out of
5
rating by Kommareddy Vineel akash reddy
"Landon really does a great job and I love the way he helped me out to go through stuff and he deserves more than a five star rating."
Brad Allie
November 25, 2024
5
out of
5
rating by Brad Allie
"Very easy to deal with gave me what I needed at a fair price. Thanks State Farm."
We responded:
"Brad, thank you for your kind words! We're glad to know you found our service easy to deal with and that we could provide what you needed at a fair price. If you ever need anything else, feel free to reach out. We appreciate your support!"
Sam A.
October 25, 2024
5
out of
5
rating by Sam A.
"Easy to talk to and very helpful"
We responded:
"Lanre, I'm glad you found our team easy to talk to and helpful! Your feedback means a lot to us. If you ever need anything else, we're here to assist. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Jeremie
October 25, 2024
5
out of
5
rating by Jeremie
"Very polite try his best to give you the best coverage for your budget."
We responded:
"Jeremie, thank you for your kind words! I'm glad to know you found our service polite and that we could help you find the best coverage within your budget. Your satisfaction is important to us. If you ever have any questions or need further assistance, don't hesitate to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Stephanie Brown
October 25, 2024
5
out of
5
rating by Stephanie Brown
"Personable, answered all my questions, very helpful and I saved money!"
We responded:
"Stephanie, thank you for your wonderful review! I'm glad we could answer all your questions and help you save money. Your satisfaction is important to us, and we're happy to have been of assistance. If you need anything else in the future, don't hesitate to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Mike Gossard
October 24, 2024
5
out of
5
rating by Mike Gossard
"Landon Gonser was a pleasure to work with, took the necessary time to review all of my Home Owners & Auto Policies making sure my coverage was just what my family needed and gave us a quote that made our decision easy with confidence."
We responded:
"Mike, thank you for your wonderful review! I'm glad to hear that Landon took the time to thoroughly review your Home Owners and Auto Policies. It's great to know that he provided the coverage your family needed and made the decision process easy and confident. We appreciate your trust in our team and look forward to assisting you with any future needs! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
hoang wong
October 18, 2024
5
out of
5
rating by hoang wong
"very helpful. pleasant to work with, fast respond."
We responded:
"Thank you, Hoang! I'm glad you found our service helpful and pleasant. We always strive to respond quickly and efficiently. If you need any further assistance, feel free to reach out anytime. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Alexz Farrell
October 18, 2024
5
out of
5
rating by Alexz Farrell
"Kevin was quick and helpful of getting me car insurance at the last minute when I needed to switch insurance fast. Saved me a lot of money for even better coverage. Thank you Kevin!"
We responded:
"Kevin's quick and helpful service in getting you auto insurance at the last minute is exactly what we strive for. We're glad he could save you money while providing even better coverage. Thank you for sharing your experience, Alexz! If you need anything else, we're here to help. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Mary Angela Miller
October 17, 2024
5
out of
5
rating by Mary Angela Miller
"Good communication and patient."
We responded:
"Mary, Thank you for your wonderful review! I'm glad you appreciated our communication and patience. Your satisfaction is important to us, and we’re always here to help with any future needs. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Michael A Foley
October 9, 2024
5
out of
5
rating by Michael A Foley
"Working with Landon was a pleasure. Direct, informative and quick. I left SF over 30 some years ago from a bad experience and following my experience with Landon and now transferring all of our policies to SF we look forward to new experiences that are positive this time around."
We responded:
"Michael, thank you for sharing your experience! I'm glad to hear that Landon provided you with direct, informative, and quick service. It's wonderful that you're transferring all your policies back to State Farm after such a long time. We appreciate your trust and look forward to providing you with positive experiences moving forward. If you have any questions or need further assistance, our office is here to help! - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Christine Rotz
October 7, 2024
5
out of
5
rating by Christine Rotz
"LANDON was absolutely wonderful to work with...saved me so much money...thank you"
We responded:
"Landon was happy to assist you, Christine! We're grateful for your kind words and are glad he could help you save money. If you need anything else, feel free to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Ann Godwin
October 3, 2024
5
out of
5
rating by Ann Godwin
"Great service, I felt comfortable"
We responded:
"Ann, thank you for your wonderful review! I'm glad you felt comfortable with our service. Your satisfaction is our priority, and we're here to help with any further needs. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
Marco Antonio
September 26, 2024
5
out of
5
rating by Marco Antonio
"Awesome group, from the front desk to the back office ;-)"
We responded:
"Marco, Thank you for your fantastic review! I'm glad to hear that our team, from the front desk to the back office, made a positive impression on you. We strive to provide excellent service and it's wonderful to know we succeeded. If you ever need anything else, don't hesitate to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"
William Chapin
September 25, 2024
5
out of
5
rating by William Chapin
"Landon was very helpful and saved me a lot of money with better coverage. Good job!"
We responded:
"Landon is a valuable member of our team, and I'm glad he could assist you in finding better coverage while saving money. Your satisfaction is important to us, and we appreciate your positive feedback! If you need any further assistance, feel free to reach out. - Jason Caples - State Farm Insurance Agent, Middleburg Heights, OH"